For a long time, I was a trusted seller on Cardmarket, certainly one of Europe’s most distinguished platforms for trading playing cards. I maintained a wonderful reputation — in excess of four hundred constructive evaluations, zero disputes, and steady, Expert company. But one particular unjustified dispute, taken care of by Cardmarket workers members Silvia Parravano and Christian Tobehn, transformed all the things. in this post, I will share my individual knowledge, make clear the structural flaws in Cardmarket's dispute course of action, and challenge a stark warning to other sellers.
A clear report developed in excess of many years
A established vendor With 100% good Feedback
ahead of the incident, I was accurately the sort of seller each individual marketplace values. I outlined trading playing cards properly, explained ailments transparently, and shipped promptly. I hardly ever obtained one criticism — only praise.
the necessity of have faith in on Cardmarket
standing is every thing for sellers on Cardmarket. one particular error — even one that isn’t your fault — can hurt yrs of labor. That’s what can make my Tale so alarming for Other people functioning on the System.
The Dispute That Shattered My Standing
consumer purchased the incorrect Card, Then Blamed Me
The difficulty started out when a customer ordered a card outlined specifically by title, established, and affliction. on acquiring it, they falsely claimed I had despatched the “Improper Edition” — Irrespective of distinct listing evidence showing I hadn’t.
evidence disregarded by assist
I submitted screenshots of your listing, card version, and ailment to establish my accuracy. But Cardmarket support, especially Silvia Parravano, dismissed the points. as opposed to reviewing the listing or requesting clarification, she quickly sided with the client.
Silvia Parravano’s Mishandling with the Dispute
No reasonable Investigation
Silvia’s final decision was unilateral. She didn’t admit my evidence or request any counterevidence from the client. She only blocked my account. No Listening to. No next belief. No enchantment.
No Warning, No Communication
What made this even worse was the suddenness of your motion. I used to be locked from my account overnight. My appeals — asking for an evaluation or escalation — ended up met with automatic responses or silence. Silvia Parravano exercised finish authority with no accountability.
Christian Tobehn’s job: Reinforcing the Bias?
Reinforcing the identical Pattern
In observe-ups, my situation was also witnessed by Christian Tobehn, An additional member of Cardmarket's assist team. regretably, rather then examining the points objectively, he doubled down on Silvia’s judgment. once more, no clarification, no transparency, just automated deflections as well as a permanent ban.
A sample of Seller Disregard
Are trustworthy Sellers Being Silenced?
immediately after this experience, I began investigating on-line forums and Local community threads. I swiftly uncovered I wasn’t by yourself. Dozens of lengthy-time sellers described comparable activities — numerous involving Silvia Parravano.
a standard concept? prospective buyers often get, even when wrong — and sellers are remaining voiceless.
How This Hurts the whole Marketplace
whilst platforms should really protect purchasers, ignoring evidence from trustworthy sellers causes a broken ecosystem. When have confidence in is 1-sided, bad actors make the most, knowing they’ll be shielded by biased help brokers.
the trouble: No Oversight, No Appeal
insufficient Transparency in Cardmarket’s method
quite possibly the most alarming difficulty is definitely the absence of the appeals approach. after workers like Silvia or Christian make a decision, it’s final. There’s no second review, no accountability, and no way to restore usage of your account — Irrespective of how potent your proof is.
threat of Abuse and Blackmail
In my scenario, I used to be indirectly coerced into refunding a Phony declare — or eliminate my account solely. That’s not dispute resolution — that’s blackmail underneath the guise of customer care.
fiscal and psychological implications
enterprise decline right away
I invested yrs in constructing my seller profile. everything work was wiped out promptly, in addition to possible future money. My seller dashboard, purchase history, and faithful consumer base — all absent.
Emotional Toll over a Trusted vendor
This wasn’t just a company hit. it absolutely was demoralizing. to get handled just like a fraud after a long time of integrity was emotionally devastating. I followed every single rule, and even now received punished.
What Cardmarket should Do to get back have confidence in
Platform Reforms Are Urgently wanted
If Cardmarket would like to keep top quality sellers and stop upcoming abuse, it should:
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✅ Introduce a clear enchantment approach for blocked accounts
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✅ demand disputes to get reviewed by a minimum of two impartial assistance agents
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✅ educate personnel like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ secure sellers who submit crystal clear, factual proof
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✅ build accountability metrics for staff selections
Without these adjustments, genuine sellers will carry on being collateral harm in a system that blindly favors potential buyers.
ultimate views: Be cautious, remain Documented
for anyone who is at present selling on Cardmarket, don’t believe your fantastic history will guard you. You're normally a single purchaser grievance — even a Fake 1 — away from staying silenced.
secure yourself by:
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using screenshots of each listing
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Archiving interaction with customers
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Backing up your account knowledge regularly
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making ready for disputes — Even though you do nothing at all Completely wrong
summary:
My encounter with Silvia Parravano and Christian Tobehn ought to serve as a significant warning to anybody working with Cardmarket. I believed within the System. I played by The principles. And that i even now received removed devoid of result in.
If Cardmarket carries on to ignore vendor legal rights, a lot more reliable distributors will stroll absent. And when that transpires, the platform received’t just reduce sellers — it’ll lose its trustworthiness.
Has something very similar transpired for you? Share your expertise and aid website increase consciousness. Sellers ought to have greater.